Price changed

Your ride price might increase if:

  • No destination address is entered when requesting the ride, or it's changed later. In this case, the price is calculated when the ride is over.
  • Paid wait time is added. Every ride has a few minutes of free wait time included. When they expire, the ride price increases based on the service class.
  • The app has automatic tips enabled.

If you think you had to pay any amount unfairly, let us know and we'll do everything we can to help.

To contact Support, use the in-app chat or email support@fasten.com